Sector Training Activities

“Get Ready, Set….Wait-a-minute”

Everything can be set to go with a consumer directed arrangement, staff in place, ideas shared, but somehow things breaks down and  the expectations fail to be realised.  

This workshop will examine the critical requirements for getting and keeping an effective relationship between the key parties:

the supported person,
their immediate family,
support workers,
agency coordinators.

We will examine common dilemmas facing these parties and a more in-depth approach to negotiating agreement and securing understanding for sustaining effective personalised support.

We will hear several stories illustrating these dilemmas and analyse the factors contributing to their eventual success.  Participants will  be equipped with a precise strategy to obtain agreement and move   forward with lasting and effective relationships.

About the presenter:


JOHN ARMSTRONG has worked in government, non-government and in consultancy roles since early 70's as a teacher, principal, adviser and team leader.  He has also held state-wide training roles – specifically associated with matters of fundamental service practice. He was for 8 years a member of the Victorian Intellectual Disability Review Panel.
Having been introduced to Social Role Valorisation in the early 80's, he went on to train and receive recognition as a Senior SRV Trainer with Dr Wolfensberger and the Training Institute in Syracuse NY.  Since 1991 he has worked as a self-employed consultant across Australia and New Zealand conducting training, consultancy and evaluation.  He has evaluated many human services and provided detailed verbal and written reports that agencies have continued to reference even years later. He also writes material for various newsletters and journals, and conducts workshops and provides keynote presentations at national and some international conferences.  John has a particular interest and provides training and articles related to the factors that promote the welfare of people and reduce the potential for neglect and harm.



Developing and keeping effective relationships between people with disability, their families and support staff 


     Who: People with Disability, Family members, Support Workers & Coordinators