Sector Training Activities
Quick & Slick Session 2 – Conflict Resolution 101
Session 2
Conflict is a normal part of everyday life, so managing conflict is not about avoiding it, but knowing how to resolve disagreements in a healthy and productive way.
This workshop will explore different types of conflict, along with a range of tools and techniques for dealing with conflict effectively. Topics covered include:
- The link between needs and conflict
- Real and perceived threats
- Healthy and unhealthy responses
- Emotional awareness and regulating stress
- Positive communication skills and effective listening
- How to remain outcomes focussed
- Dealing with argumentative people
Who Should Attend?
Frontline staff, Team Leaders, Co-ordinators, Managers or anyone needing to manage or resolve conflict.
| Presenter: |
Katrina Bercov, Evolve Events |
| Date: |
3 September 2013 |
| Time: |
1:00 pm- 4:00 pm |
| Venue: |
National Disability Services Boardroom |
|
Unit 1/59 Walters Drive, Osborne Park WA 6017 |
| Cost Member: |
$100.00 |
| Cost Non-Member: |
$130.00 |
| Parking: |
Parking available at Super A-mart |
| Registration: |
https://www.conferenceonline.com/index.cfm?page=booking&object=conference&id=17775&categorykey=B224B173%2DEB7F%2D4239%2D9AB9%2D178416D287B4&clear=1
|
| Contact: |
National Disability Services WA |
| |
Ph (08) 9208 9876 |
| |
|
|
click here to view all events 
|
