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IDEASWA aims to provide a rich array of information and resources to benefit disability services in Western Australia.




Sector Training Activities




Rules and tools for customer engagement

This practical workshop is designed to build the capacity of organisations to improve their customer’s experience by improving engagement.

The workshop will run through the pros and cos of a spectrum of consultation and engagement practices ranging from providing information to co-design. The session will include a practical exercise on journey mapping and how to develop a service blue print for customer engagement.

This workshop is aimed at small and medium organisations which may not have dedicated customer engagement or relationship managers.

 

 

Presenter: Alison Blake, Strategic Support
Date: 5 June 2018
Time: 9:30 am-12:30 pm
Venue: NDS Training Room
12 Lindsay Street
Cost: Complimentary
Registration:
Contact: National Disability Services
 Ph 08 9208-9831
 jackie.breasley@nds.org.au

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National Disability Services - WA