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IDEASWA aims to provide a rich array of information and resources to benefit disability services in Western Australia.

Sector Training Activities

Communicating Effectively (session 2)

Communicating Effectively (session 2)

Want to build your skills and confidence in communicating with clients, their families and carers?  This session is for you!

This workshop will build on the morning session and provide an overview of effective communication skills for working with clients, their families and carers. It will examine how to work alongside clients, families and carers from initial contact through to case management, using a strengths approach to practice.

The workshop will look at engagement skills and how to make sure the client is at the centre of the conversation and case plan. Using interactive techniques the session will provide participants with a basic understanding of the following:

·         An overview of verbal and non-verbal communication;

  • How to build trust with clients, families and carers;
  • How to undertake an initial assessment, active listening; and
  • Engaging clients in their own planning.

Part of effective communication is strong writing skills.  Case notes are an essential tool to track client progress and record worker interactions.    This workshop will look at a frame work for writing good case notes, circumstances where case notes have to be provided to a third party by law and how organisations should respond to these requests.

This will be an interactive workshop and outcomes for participants will include;

·         An understanding of the purpose of taking case notes;

  • An understanding of how to take professional case notes;
  • The difference between clinical and non-clinical case notes;
  • A overall understanding of the Privacy Act and how it applies to case notes; and
  • A template for case notes to apply to their place of work.

Who Should Attend

Frontline staff and managers.

Your presenter: 

Bev Joske (session 2)

Bev currently manages the Fremantle Family Support Network, working for St Patrick’s Community Support Centre and based in the Cockburn, Melville and Fremantle areas. Bev will complete a Graduate Certificate for Social Impact in 2016, through the Centre for Social Impact at the University of Western Australia.

Bev has considerable experience working in the community services industry. Working for the not for profit, local and state government, as well as private practice Bev has developed a broad set of skills and experiences and has also presented at a number of national and state conferences.

Presenter: Bev Joske, Manager, St Patrick’s Community Support Centre
Date: 2 November 2016
Time: 1:00 pm- 4:00 pm
Venue: Training Room, National Disability Services
12 Lindsay Street, Perth WA 6000
Cost Member: $120.00
Cost Non-Member: $200.00
Contact: National Disability Services WA
 Ph (08) 9208 9876

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